FREQUENTLY ASKED QUESTIONS

How do I book an escape experience?
Please book your escape experience online: CLICK HERE

Do you take walk-ins?
Yes, however walk-in bookings are subject to room availability.

I have a Physical Disability can I still play ?
That will depend on the severity of the disability. We are located on the first floor with handicap parking spaces and easy access from the parking lot. If in doubt please email us or call us prior to booking your tickets.

How much is it?
Each person will cost $22 per 1 hour experience/room that they want to play.  Check for discounts and promotions.

We offer discounted rates to corporate clients, church groups, and school groups.

College night every Thursday 6pm-9pm. Students pay only $15 per player. Cannot be combined with any other promotions. One person in the group will be asked to show student ID. Promo code: students

We appreciate and support our Police, Fire and Military Service men and women. Please call us for additional discounts. (You will be asked to show your I.D.)

When should I arrive?
You must arrive at least 15 to 20 minutes before your appointment. Since Race 2 Xcape is run by an automated reservation system which schedules the Experiences at set times, we are unable to let you in to the room if you arrive later than the start time for your Experience, therefore if you run late you will lose your booking and there are no refunds or rescheduling options for being late.

Are we really locked inside the room?
Legally, in Springfield we can’t lock you in a room. Instead we have to use a virtual lock to keep you “locked” in until you finish your objective.

I’m not a nerd. Can I still play?
All the solutions to the puzzles are within the room. You do not need any existing knowledge of gaming, or a degree in criminology in order to play. Just an inquisitive mind and a perceptive eye.

Where are you located?
4560 S. Campbell, Set L128, Springfield, MO 65810. We are located across from Academy Sports and Sams -- on the lower level in the back of the Shadowood Plaza strip mall just south of Andy's and Einstein Bros. Bagels on South Campbell.

Is this something scary?
Most of our normal escape rooms are not scary at all. Escape experiences are designed to be challenging and fun, but fright is not involved. However we will have a fun spooky escape room for Halloween.

How many people can play?
Each room has a different number of allowable players between 6 to 10. Cost per player is $22. The minimum number of players for all escape experiences is 2 players.

Is there an age limit?
Yes, Children under 5 years old are not allowed to play due to the level of knowledge needed to complete an experience. We must also consider the game enjoyment for our other guests. Anyone under the age of 16 should be accompanied by an adult unless another adult is present in the room already.

Can I have the room just for my group?
Yes, if you book at least 4 of the available tickets the room will be reserved for your group alone. We can also hold a private event just for your group on days and times when no public events are scheduled. E-mail us at info@race2xcape.com with the date and time you're interested in and we'll contact you with details.

Will other people be in the room with us?
This will depend on the number of people in your group.  If you don't reserve at least 4 of the available tickets others may purchase the remaining ones.

Can you accommodate large parties or corporate events?
Yes, we book corporate events on weekdays. We can accommodate groups of up to 42 people. For pricing, options and availability, please contact us at 417-719-4127 or email info@race2xcape.com.

What do we need to bring?
Just yourself along with a picture ID. Visit our Player/Team Forms page to download a minor consent form (for participants under the age of 18) before your visit.

How long will the experience last?
This will depend on your group’s skill level, the maximum time will be 60 minutes and the minimum is up to you.  Plan to spend 15 - 20 minutes prior to each game preparing and briefing and 5 - 10 minutes after each game to take photos. Please note that sometimes we can get backed up due to circumstances out of our control. Corporate and large groups should allow 2 hours at our location to allow for teams to be setup and for the extra time required putting several groups into the individual rooms and for restroom breaks prior to starting each game.

How do we get our group on the Leader Board?
Your group will be on our Leader Board by having one of the top 5 fastest escape times of all groups who have completed the room. Eligibility only pertains to groups consisting of individuals who have never previously participated in that escape room, whether with the current group or a previous group.

Can I cancel a reservation?
Normal non-private games are treated like concert tickets, sold on a first come first served basis and are non refundable, you can transfer the ticket to another person at no charge. However if this is a private game room booking/Corporate Team Building event then as long as you give 7 days or more notice we can reschedule the booking without fee. To make changes to reservations please call us at 417-719-4127.

Can I take photos or videos of the game?
Sorry, the use of cellphones, cameras or video recorders is not permitted within the escape rooms.